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For laboratory research use only. Not for human or veterinary use.
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Logistics
How orders are packed and dispatched, what to do on receipt, and the conditions each item is stored under.
In-stock orders placed before 14:00 ET on a business day are dispatched the same day. Orders placed after that, or at a weekend or public holiday, go out on the next business day. Tracking details are emailed when the shipment is handed to the carrier.
Shipments are deliberately not dispatched on a Friday where the transit window would leave the package in a depot over a weekend. Where that applies, the order goes out on the following Monday.
Temperature-sensitive items ship in an insulated shipper with coolant sized to the destination’s transit time, not to a single fixed standard. Vials are secured against movement, and the outer carton carries no description of the contents beyond what the carrier requires.
| Service | Transit | Notes |
|---|---|---|
| Standard | 2–3 business days | Insulated packaging with coolant sized to the transit window. Tracked. |
| Expedited | Next business day | For destinations where a longer transit would exceed the coolant window, or where receiving hours are restricted. |
Cryo Reagents ships within the United States only. Orders to addresses outside the US cannot be accepted at checkout. Import rules for research materials vary by destination and by compound, and we do not ship where we cannot be confident the shipment is lawful on arrival.
Shipments go to a laboratory, institutional, or business address wherever possible. A delivery point with staffed receiving hours reduces the risk of a temperature- sensitive package sitting outside.
Check the outer carton for crushing, puncture, or water damage. Note any damage on the carrier’s record at the point of delivery — it is materially harder to resolve a claim afterwards.
Move the contents to their stated storage condition as soon as the shipment is received. Coolant is sized for transit, not for a package sitting on a loading dock.
Confirm the compound, size, and lot number on each vial against the packing list and the certificate of analysis. Query any mismatch before the material is used.
Damage, shortage, a warm package, or a documentation discrepancy should be reported within 48 hours of delivery, with the order number and photographs where relevant.
Every product page states the storage temperature for that item. Where the vial label and the product page differ, the vial label governs.
| Condition | Applies to | Notes |
|---|---|---|
| −20 °C | Lyophilised solids | Long-term storage condition for most catalogue items. A frost-free freezer that cycles through defrost is not equivalent — the temperature swings matter. |
| 2–8 °C | Short working periods | Acceptable for short intervals where the product page states it. |
| Room temperature | Solvents and consumables | Where the product page states it. Keep out of direct sunlight. |